Comments on: So Is This The Apple Store…Or The Apple Spa? http://freshconsulting.com/blog/apple-store-or-apple-spa/ Blog Wed, 28 Jul 2010 07:11:30 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Carolyn http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-652 Carolyn Sat, 31 Oct 2009 19:07:25 +0000 http://freshconsulting.com/blog/?p=307#comment-652 Great story! Had me laughing out loud. But I also like the message. There is no substitute for giving awesome personal service. Wish more companies knew that these days. Great story! Had me laughing out loud. But I also like the message. There is no substitute for giving awesome personal service. Wish more companies knew that these days.

]]> By: kate@freshconsulting.com http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-634 kate@freshconsulting.com Wed, 28 Oct 2009 17:10:29 +0000 http://freshconsulting.com/blog/?p=307#comment-634 Hi Steve, Loved your comment about "$4 for pumpkin spiced milk?" Too funny! Well, when you put it that way....maybe I'll have to re-think my Starbucks order next time. Thanks for the comment! Hi Steve,

Loved your comment about “$4 for pumpkin spiced milk?” Too funny! Well, when you put it that way….maybe I’ll have to re-think my Starbucks order next time. Thanks for the comment!

]]> By: Brent http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-607 Brent Mon, 26 Oct 2009 22:46:27 +0000 http://freshconsulting.com/blog/?p=307#comment-607 Great post Kate. Love your take on the tech-savvy world. Truly a fresh perspective! Great post Kate. Love your take on the tech-savvy world. Truly a fresh perspective!

]]> By: Amy http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-602 Amy Fri, 23 Oct 2009 02:29:36 +0000 http://freshconsulting.com/blog/?p=307#comment-602 Why I have had a Mac since 6th grade. (That was 25 years or so ago!) Love being treated famously! Why I have had a Mac since 6th grade. (That was 25 years or so ago!) Love being treated famously!

]]> By: Kate London http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-596 Kate London Tue, 20 Oct 2009 17:49:58 +0000 http://freshconsulting.com/blog/?p=307#comment-596 Hi Polpray, Sure, you can go ahead and post from this blog. Thanks for reading! Hi Polpray,

Sure, you can go ahead and post from this blog. Thanks for reading!

]]> By: Steve Nelson http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-592 Steve Nelson Mon, 19 Oct 2009 20:54:31 +0000 http://freshconsulting.com/blog/?p=307#comment-592 Warning! "Back when I was young" story to follow... Sears had a blanket "satisfaction guaranteed or your money back" written statement for years. No caveats. Marshall Field's in Chicago had a standing rule that no customer was to ever have to go beyond a department manager to get satisfaction. They "devolved" away from this philosophy and the next thing you know Sears is owned by K-Mart and Field's is called Macys. Apple is following the simplest rule of satisfying their customers. Of course their products are so darned satisfying to begin with! Fun story to read with a happy ending. But $4 for hot pumpkin flavored milk? Warning! “Back when I was young” story to follow… Sears had a blanket “satisfaction guaranteed or your money back” written statement for years. No caveats. Marshall Field’s in Chicago had a standing rule that no customer was to ever have to go beyond a department manager to get satisfaction. They “devolved” away from this philosophy and the next thing you know Sears is owned by K-Mart and Field’s is called Macys. Apple is following the simplest rule of satisfying their customers. Of course their products are so darned satisfying to begin with! Fun story to read with a happy ending. But $4 for hot pumpkin flavored milk?

]]> By: Jeff Dance http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-569 Jeff Dance Fri, 16 Oct 2009 21:52:55 +0000 http://freshconsulting.com/blog/?p=307#comment-569 Absolutely! Absolutely!

]]> By: Josh http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-568 Josh Fri, 16 Oct 2009 16:25:26 +0000 http://freshconsulting.com/blog/?p=307#comment-568 The great thing is, that this happens to everyone. It is not an isolated experience, but an integral part of the Apple Store. The great thing is, that this happens to everyone. It is not an isolated experience, but an integral part of the Apple Store.

]]> By: Paula http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-566 Paula Thu, 15 Oct 2009 22:18:29 +0000 http://freshconsulting.com/blog/?p=307#comment-566 Wow - puts me in mind of Junior League private shopping events at Nordstrom with Champagne, chocolate, and caviar. Wow – puts me in mind of Junior League private shopping events at Nordstrom with Champagne, chocolate, and caviar.

]]> By: Polprav http://freshconsulting.com/blog/apple-store-or-apple-spa/comment-page-1/#comment-563 Polprav Thu, 15 Oct 2009 19:57:25 +0000 http://freshconsulting.com/blog/?p=307#comment-563 Hello from Russia! Can I quote a post in your blog with the link to you? Hello from Russia!
Can I quote a post in your blog with the link to you?

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